Thank you for using OffRa Health. This Privacy Policy (“Privacy Policy”) applies to your ("You" or "User") use of the OffRa Health, Ltd. (referred to hereinafter as the "Company", "OffRa" or "We") proprietary mobile application (“Mobile App”) and sets out OffRa’s commitment and the rights You have with respect to Your Personal Information and Health Information (both as defined below). Please read this Privacy Policy carefully to understand our views and practices regarding Your information and how we collect, store and process such information. If you do not agree to the terms and conditions set forth herein, please do not use the Mobile App. By using the Mobile App and providing information, You expressly consent to the terms of this Privacy Policy, and to the collection, use and disclosure of Your information, including Personal Information and Health Information, in accordance with the terms of this Privacy Policy.

 

Privacy Policy

 

1. Grounds for Data Collection. When You use the Mobile App, You consent to the collection, storage, use, disclosure and other uses of Your Personal Information as described in this Privacy Policy. Processing of Your Personal Information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations towards You and providing You with our service, to protect our legitimate interests, to ensure compliance with legal and financial applicable regulatory obligations, or otherwise, subject to Your consent.

 

2. How Do We Receive Information About You? In order for You to be able to use the Mobile App and benefit from its functionality You are required to register and provide certain information, including Personal Information which will be associated with your Health Information. Whenever you submit information via the Mobile App, including, but not limited to, by telephone or email, We may collect Health Information and other Personal Information You provide us, in order to provide You with our service. If You choose to sign up via your Google account, we will have access to basic information made publicly from Your Google account, such as your full name, home address, email address, birthdate, profile picture, friends list, personal description, as well as any other information you made publicly available on such account, or agreed to share with Us. It is Your voluntary decision whether to provide OffRa with any Personal Information or Health Information, however if You do not provide this information You not be able to create a profile or register with the Mobile App.

 

3. What Types of Information We Collect? (i) Personal Information: We collect the following Personal Information about you: Contact Information - Your name, gender, birth date, email address, home address and/or office address, phone number and optionally, zip code; (ii) Additional Information: while You are using our Mobile App, subject to Your permission, we may obtain access to Your contact list and to Your calendar. In addition, some functionalities of the Mobile App require You to grant us access to Your camera and to the photos saved on your device.; (iii) Voluntary Information: when You communicate with Us (for example when You send us an email or use a “contact us” form) We collect Your email address, and the Personal Information You provided us with within such communication; (iv) Technical information: We collect certain technical information that is automatically recorded when You use the Mobile App, such as Your IP address, device geo-location, etc. Please note that certain features of our Mobile App requires You to enable background location access on your device.; (v) Personal Health Information: use of the Mobile App requires You to input other Personal Information with respect to your health, such as medical background, Your current medical status, test results, genetic information, information regarding Your healthcare provider, etc. (collectively your “Health Information”); (vi) Non-Personal Information: when You download and install the Mobile App onto a mobile device, We assign a random number to your Mobile App installation (Installation ID). We do not use this number to identify You personally unless you choose to become a registered user of the Mobile App. We use this random number in a manner similar to our use of cookies as described in this Privacy Policy. Because the random number is assigned to Your installation of the Mobile App itself, it cannot be removed through the settings of the Mobile App or Your device. If You do not want us to use the random number for the purposes for which we use cookies, please do not install our App; and (vii) Google User Data: when accessing the Mobile App through Google API Service we collect Your name and email address. In addition, the App automatically collects certain information about You when You use the Mobile App (Technical information), this includes, but not limited to: details of the Wi-Fi You use and accelerometer used on Your device, type of computing or mobile device You use, advertiser ID, Your device’s operating system, the language of Your operating system and the Internet browser You are using. The Mobile App might also access a list of installed apps on your device. This is done only to ensure proper quality of service, as some apps might interfere with the Mobile App functionality, such as blocking notifications, and in such cases we will notify You. We also use “Google Analytics” to collect information about the use of the Mobile App, including how often users use the Mobile App and the IP address assigned to You on the date you use the Mobile App, as well as information regarding Your operating system, language, and information regarding Your use of the Mobile App (and not Your name or other identifying information). We do not combine the information collected through the use of Google Analytics with Personal Information. We use the information we get from Google Analytics only to improve our Mobile App and services. Google’s ability to use and share information collected by Google Analytics about Your use of the Mobile App is restricted by the Google Analytics Terms of Use located at Terms of Service | Google Analytics – Google and the Google Privacy Policy located at Privacy Policy – Privacy & Terms – Google.

 

4. How Do We Use the Information We Collect? (i) Provision of Service: We will use the Personal Information You provide us for the provision and improvement of the Mobile App and the services we provide. For example, data collected automatically on the Mobile App may be used to help diagnose problems with our servers, to make our service more useful, to customize it and personalize its content for You (for example, we will use Your Health information to send you reminders for upcoming appointments); (ii) General Communication: We also use Your Personal Information to send You texts, emails or other communications regarding general adherence information, maintenance, updates, or changes to this Privacy Policy or any other relevant agreements; (iii) Marketing Purposes: subject to Your marketing preferences, we may use Your Personal Information (such as your email address or phone number) to communicate with You. We may also send You promotional material concerning our services (which we believe may interest You), including but not limited to, by building an automated profile based on your Personal Information, for marketing purposes. If you do not want us to use or share Your Personal Information for marketing purposes, You may opt-out by contacting us in accordance with this Privacy Policy, by clicking the "unsubscribe" button included in every marketing communication You receive from us. Please note that even if You opt-out, We may still use and share your Personal Information with third parties for non-marketing purposes (for example to fulfill Your requests, communicate with You and respond to Your inquiries, etc.); (iv) Analytics, Surveys And Research: We are always trying to improve our service and think of new and exciting features for our Users. From time to time, We may conduct surveys or test features, and analyze the information we have to develop, evaluate and improve these features; (v) Protecting our Interests: We may use Your Personal Information when we believe it’s necessary in order to take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, investigate and protect ourselves from fraud, protect the security or integrity of our service and protect the rights and property of OffRa, and/or its users; (vi) Enforcing of Policies: We may use Your Personal Information in order to enforce our policies, including but not limited to our Terms and Conditions; and (vii) Compliance with Legal and Regulatory Requirements: We also use your Personal Information as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process. It is important for us to note that we use, store, and share Your Personal Information, including Your Google User Data, only for the purposes outlined in this Privacy Policy.

 

5. With Whom do We Share Your Personal Information? (i) Research Partners: We may share Your Personal Information with third parties, such as research institutes, healthcare systems and healthcare providers. They may associate it with other information that they have about You, for improved healthcare, research purposes and the improvement of our service; (ii) Providers of Personalized Third-Party Content: from time to time, We may also ask whether You would like us to share your Personal Information with another company that may want to send You information about their products or services. If You consent to such transfer by us of Your Personal Information to another company, please note that the information provided will be subject to such company’s privacy practices and shall not be within our control; (iii) Content Providers: we may also use Your Personal Information in order to provide You with personalized third party content or links to third party sites that might interest You. We provide this third-party content and/or links to third party sites for information purposes only and are not liable for such content or sites. For more information see the “Links to other Websites or Apps” section below; (iv) Service Providers: We might share Your Personal Information, as is reasonably necessary, with our contractors or consultants, including vendors and suppliers that provide us with development services, technology (such as Google Analytics), services, or content for the operation, development and maintenance of our service or data and analysis on service use, who are bound by an obligation of confidentiality. We will only share Personal Information to the extent necessary with such contractors or consultants; (v) Law Authorities: We may share Your Personal Information and/or Health Information with law enforcement authorities, courts and tribunals, including with legal advisors and consultants, in case we need to respond to law enforcement requests or other legal requests or pursuant to a requirement imposed by law, order, judgment or decree, or courts in order to protect and defend our rights and property or those of Service users; and (vi) Merger, Acquisition or Sale: We may transfer your Personal Information and/or Health Information in the event of a merger, acquisition or sale of all or a portion of our assets. Your Personal Information will not be combined with other information and will not be used for other purposes, except as explained in this Privacy Policy. Please note that we are not subject to medical secrecy obligations. Please note that third parties receiving information about You may be located in countries where the protection of personal information provided under privacy protection laws differs and is sometimes even inferior to that practiced in Israel (for example, some of the Personal Information may be retained in cloud servers owned by a third party, which are located in Europe. We transfer information to those third parties provided that they can provide adequate means of protection to ensure that Your Personal Information is stored and handled securely).

 

6. Use of Aggregated Data. Aggregated data will not contain any information that could be used to contact or identify You. We may analyze and/or combine all information we receive, including Health Information and information regarding your use of the Mobile App, with information from other users to create aggregated data that may be disclosed to and utilized by us, and by third parties without restriction, on commercial terms that we can determine in our sole discretion, for purposes such as: content marketing, research purposes, in order to understand behavior patterns, marketing strategies and for entering into commercial contracts in order to provide our users with our service.

 

7. User Rights. Data protection laws in certain jurisdictions provide individuals with certain statutory rights with respect to their Personal Information. You have a right to access Your information that We process and receive a copy of it. You have the right to ask us to rectify information concerning You which is inaccurate, incomplete, outdated or unclear. We comply with applicable laws and respect the privacy rights of our users. If You wish to exercise any of Your rights, or ask us a question, please contact us by using the contact details provided below. However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

 

8. Retention. We will retain your Personal Information for as long as necessary to provide our services. We will retain and use Your information as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

 

9. Links to Other Websites or Apps. Our service may link to or refer to websites or mobile device services that We do not control. Any Personal Information You provide on the linked pages is provided directly to this third party and is subject to this third party’s privacy policy. This Privacy Policy does not apply to such other websites or services, and We are not responsible for the privacy practices or content of any website or service not controlled by us. If you have any concerns, please review the terms of those other websites or services for more information about their applicable policies.

 

10. How We Protect Your Information. We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of Your Personal Information. Your information is stored on secure servers and isn’t publicly available. We limit access of Your information only to those employees or partners that need to know the information in order to enable the carrying out of the agreement between us. You need to help us prevent unauthorized access to Your account by protecting Your password appropriately and limiting access to Your account (for example, by signing off after you have finished accessing your account). You will be solely responsible for keeping your password confidential and for all use of Your password and Your account, including any unauthorized use. While OffRa seeks to protect Your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You should be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Information, we cannot ensure or warrant the security and privacy of your Personal Information or other content you transmit using the Mobile App, and you do so at your own risk.

 

11. Children. Our Mobile App is intended for use by persons over the age of majority (as determined by applicable laws where such persons reside in: "Age of Majority"). Under no circumstances should the Mobile App be used by persons under the Age of Majority. We will not knowingly collect Personal Information from any person under the Age of Majority unless as described herein, and at our sole discretion. If You discover that a child has been using the Mobile App without Your consent, or that someone has been using the Mobile App for or on behalf of Your child without Your consent, please contact us by using the information below and we will take reasonable steps to delete the child’s information from our active databases. OffRa reserves the right to check its user base from time to time and remove users whom OffRa has grounds to believe they are in fact minors, including without limitation, restricting those user accounts, or deleting them, as OffRa may deem appropriate.

 

If You have any questions, comments, requests, or concerns related to this Privacy Policy or the privacy practices of our service, please contact us at:offra.health.il@gmail.com

 

This Privacy Policy was last updated on April 16, 2024

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